IA Summit 2005

Inge Alberts is completing a Ph.D. in Information Sciences at the University of Montreal. She specializes in information architecture, human-computer interaction, natural language processing and automatic categorization. She has participated to several research projects with organisations such as the government of Canada, Government of Scotland and the Museum of Contemporary Art of Montreal. Miss. Alberts holds a M.Sc. in Information Science from the University of Montreal and a License in Modern Literature from the Université de la Sorbonne in Paris.

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Jorge Arango was one of the first information architects in Central America. He has led Web development teams in Panama, the US, and the UK, and has worked on structuring and deploying public websites, intra/extranets, and portals for organizations of diverse sizes and regional scope. He currently leads BootStudio, an information architecture and user-centered Web design consultancy in Panama.

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Ben is the design manager of the Travel team at Yahoo!  In this role, he is providing the creative direction of the Yahoo! Travel and Yahoo! Farechase products, including interaction design, visual design, and design research.  Prior to his work at Yahoo!, he was the design manager for US Airways, where he led the design for the original and second versions of the online booking tool, the airport check-in kiosks, and other online products.  He also worked for Carfax, helping to pioneer the transaction engine for vehicle history reports online.  Ben studied communication strategy at Duquesne University.

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Senior Advisor, Interaction Design and Usability
Quarry Integrated Communications

Robert introduced the use of personas to the design process at Quarry and now leads projects in which they figure prominently for clients in industries such as telecommunications, corporate real estate, and biotechnology. With over 12 years experience designing software and web applications, Robert’s work has taken him throughout North America and Europe and includes familiar names such as Sony and FedEx. He is an engaging speaker and teacher who has presented many times with organizations such as UPA and SIGCHI, and who lectures on user experience and interaction design at the University of Waterloo in Canada. This spring, look for Robert’s invited chapter on “Personas for Marketing and Branding” in an upcoming book on personas by John Pruitt and Tamara Adlin, from Morgan Kaufmann publishers.

If Robert himself was presented in the form of a persona, his main goal would certainly be the pursuit of really great sushi.

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Joan Bartlett is an assistant professor in the Graduate School of Library and Information Studies at McGill University, where she teaches in the areas of health information, bioinformatics and information literacy. She recently completed her doctoral dissertation, Connecting Bioinformatics Analysis to Scientific Practice: An Integrated Information Behaviour and Task Analysis Approach, at the Faculty of Information Studies, University of Toronto. Her current research interests revolve around biomedical information, information behavior and information literacy.

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Lane Becker is a founding partner of Adaptive Path, the world's premier user experience consulting company. Since 1995, Lane has guided companies, from startup stage to Fortune 1000, in designing Web sites that integrate user goals and business objectives. Recent clients include NPR, PBS, Intel, McGraw-Hill, the Robert Wood Johnson Foundation, and the United Nations. Lane specializes in developing customized processes that incorporate requirements gathering, user research, information architecture, and interaction design to provide blueprints for measurably successful Web sites. Lane has provided user experience training for numerous organizations. He has presented at conferences such as O'Reilly's Open Source Conference, CMP Media's WEB2001, and South by Southwest (SXSW).

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Jamshid Beheshti holds a bachelor’s degree from Simon Fraser University, Master’s and Ph.D. degrees from University of Western Ontario.  He has taught at the Graduate School of Library and Information Studies at McGill University for twenty years, where he was the Director for the past six years.  Recently, he was appointed Associate Dean (Administration) of the Faculty of Education. His areas of teaching include information technology, information retrieval, systems analysis, and bibliometrics.  He has also taught at the University of Western Ontario, University of West Indies, and Kuwait University.  Dr. Beheshti’s publications have appeared in the Journal of the American Society for Information Science and Technology, Information Processing & Management, and Education for Information among other international journals.  He has co-authored an electronic multimedia CD-ROM book.  He has also presented numerous papers in international conferences in the United States, Europe, Canada, and Asia.  His current research is on automatic classification and interface design for information retrieval.

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Katherine Bertolucci is founder and principal consultant for Isis Information Services in Phoenix, AZ. She holds an MA in Library Science from the University of Chicago. With her first professional position, she helped found the California Institute for Rural Studies and built a first taxonomy. Because she liked organizing information, Katherine started looking for opportunities to develop new libraries.

A move to the San Francisco Bay Area brought projects for wildlife organizations, geothermal energy, bed & breakfast inns, and healthcare. During this time she consulted with Iams, the premium pet food company, on developing a research oriented veterinary library. Katherine was Snoopy’s librarian and designed a taxonomy for the licensed products developed by Determined Productions for Charles Schulz. For the Oakland Unified School District, she built a taxonomy for educational materials in ten languages, including eight Asian languages.

After 17 years in the Bay Area, Katherine moved to the California wine country in Healdsburg. During this time she automated the library for the Holocaust Center of Northern California, bringing in the largest grant they had ever received. She also worked with Procter & Gamble and Thomson Financial Operations. Both assignments involved an intensive week of 60 hours. For Procter&Gamble, she worked with a team of librarians to develop a basis for a taxonomic structure that defined the entire P&G corporate enterprise. For Thomson, Katherine used the week to learn almost everything about telecommunications and translated that new knowledge into a taxonomy.

Katherine moved to Phoenix in 2002, where she is concentrating on consulting, writing about taxonomy and giving presentations on her unique and effective approach to information organization. She teaches an online graduate-level course on "Information Research Strategies" at Northcentral University. Katherine is active in SLA, having served as Chair of the Leadership and Management Division, the Consulting Secation and the Information Futurists Caucus.

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Edward Bilodeau is a Ph.D. student at McGill's Graduate School of Library and Information studies, where he is studying the use of communities of practice to support the professional education of software engineers. Edward also works as a faculty lecturer at McGill's Centre for Continuing Education in the areas of e-commerce and informationtechnology.

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Peter Boersma is the senior information architect for EzGov, a worldwide leader in innovative software that transforms the business of government. His formal and continuously updated training in Human Computer Interaction is combined with 9 years of planning, analysis, navigation design, functional design, UI design, and usability evaluation of (mostly online) interactive applications. He has several years of experience with project management, department management and consulting. Peter is an active member of international usability, information architecture and user experience networks, and he organizes IA Cocktail Hours in his hometown, Amsterdam.

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France Bouthillier is Acting Director and Associate Professor at the Graduate School of Library and Information Studies at McGill University. She has recently published a book at Information Today with co-author Kathleen Shearer on the evaluation of competitive intelligence software applications. Her latest research project was a three-year investigation on the information needs of small businesses.

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Leanne Bowler is a doctoral student at McGill University's Graduate School of Library and Information Studies. Her research interests lie in the area of information behavior, with a focus on the cognitive and affective aspects of information seeking. She has a Master of Library Science and a Master of Education, both from McGill University. Prior to her doctoral studies, she worked as an information professional in a variety of settings, including public, school, and academic libraries, hospitals, and literacy organizations.

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Lynn Boyden is an Information Architect with Symantec, Inc., specializing in the development of user experience of information retrieval and search. She has worked in a wide variety of positions, most relevantly as an information architect with a number of interactive agencies in the Los Angeles area. During these stints she worked with such clients as the Library of Congress, Citibank, LSI Logic Storage, and Magnetek. With Chris Chandler, she teaches Information Architecture in the graduate program in Information Studies at UCLA. She holds her Masters in Library and Information Science from UCLA, with a specialization in the organization of information and the user-centered design of information systems.

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Joanna Briggs is the Senior User Experience Architect at Softchoice, a technology reseller. At Softchoice, Joanna is responsible for translating user research into business requirements and interface design. Following user research across the United States and Canada, the web site was redesigned, rebuilt and re-launched in November 2004. Prior to joining Softchoice three years ago, Joanna worked as a user interface developer with an IT professional services firm. In this role, she worked as the lead interface developer on websites such as Microsoft Canada, Honda Canada, Acura Canada, MSN Money as well as numerous other projects. Currently, she is building a set of high-fidelity, rapid prototyping tools using CSS.

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Dan Brown, a senior information architect with Aquilent, Inc, has been practicing information architecture and user experience design since 1994. Through his consulting work with USWeb, marchFIRST, and now Aquilent, he has improved enterprise communications for both Federal and Fortune 500 clients, including The Postal Service, US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Prior to working for Aquilent, Dan spent two years as a Federal employee, leading the Content Management program for the Transportation Security Administration, a federal agency within the Department of Homeland Security.

Dan has taught classes at Duke, Georgetown, and American Universities and has written articles for the CHI Bulletin and Interactive Television Today (itvt.com). He is a regular contributor to Boxes and Arrows, an online magazine dedicated to information architecture. In 2002, Dan collaborated with information architects around the world to establish the Information Architecture Institute (www.aifia.org), the first professional organization dedicated to the craft.

Dan speaks regularly on information architecture, user experience strategy, and content management. In Spring 2004, he appeared on panels at Digital Government's Getting Ready for Content Management conference and at E-Gov's Knowledge Management conference. Dan moderated a panel for Spring 2004 FedWeb on integrating information architecture into projects in progress. At the Fall 2004 Postal Forum, Dan led a workshop for small businesses called "Five Tips for Improving Web Traffic." He is very active in the local Washington, DC information architecture community, organizing regular workshops and bimonthly reading groups. Dan lives in Bethesda, MD in a newly renovated 1922 bungalow with his wife and many, many pets.

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Lorelei Brown has been working with the world wide web since 1995. She's current the Manager of User Experience at the National Association of Realtors, a role that oversees the information architecture and usability of the site. Previously, Lorelei worked at PBS Interactive and AOL. She has also consulted for a range of clients, including Prime Retail, MCI Worldcom, UNICEF, Easter Seals, and Qwest. She also served on the adjunct faculty of the Corcoran School of Art and Design in Washington, DC. She has a BA in Public Policy and Science and Technology Studies from Pomona College.

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Tony Byrne is Founder and Editor of CMS Watch (www.cmswatch.com), an independent source of news and analysis about the content management industry. Mr. Byrne consults with leading global enterprises and public agencies to help them select and implement the right content technologies. A former radio reporter and magazine publisher, Mr. Byrne previously headed the Engineering and Production groups at an Internet consulting firm. He is the principal author of "The CMS Report," now in its 6th edition, and serves as the lead editor and publisher on a series of other reports critically evaluating Search, Imaging, Records Management, and Portal technologies. He also runs a content management advice column on CMS Watch called "Ask Tony."

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Patrick Callow has worked in a variety of capacities and environments over the last 10 years. His interest in the creative potential of interactive systems has led him to extensive experiences in computer-assisted music composition, software design, systems analysis, front-end web design and programming, and information architecture. Patrick Callow is currently working in Information Architecture and Client Services with i33 Communications, and lives in the Detroit area with his wife and daughter.

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Bryan is currently the Electronic Services Librarian at Middlebury College in Vermont where much of his time is spent managing the content and IA of the library’s sub-site. Before that, he was the Data Quality Assurance Manager at WhizBang Labs where he managed a large team of data labelers who prepared training data for machine learning algorithms. Prior to that, he was Assistant Librarian at the Goethe-Institut Atlanta and a teacher for many years. He has his MLIS from University of Pittsburgh School of Information Sciences, as well as a BA and MA from the University of Florida.

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Chris Chandler has been creating usable web sites and applications since 1994 and is currently Manager of Information Architecture for Walt Disney Parksand Resorts Online, where he has been working to improve the ecommerce sections of DisneyWorld.com. He is also Creative Lead for Disneyland.com. In addition to his professional work, Chris also teaches a hands-on class in Information Architecture with Lynn Boyden in the UCLA library school. As an Information Architect, Information Designer, Project Manager and Site Developer for several Los Angeles based consulting firms such as Genex, NextLeft, EscottAssociates and Kore Digital, Chris has worked with Fortune 500 brands such as HealthyChoice.com, MightyDog.com, Citibank's Bizzed.com as well as numerous smaller clients in the entertainment and financial services industries. Chris is a graduate of the University of California, Los Angeles, holding a BA in Anthropology and an MA in Urban Planning.

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Dana Chang is the lead Information Architect on the User Experience Design, ibm.com.

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Dr. Charles Cole is a Research Associate at the Graduate School of Library and Information Studies, McGill University. He is currently working on a Social Science and Humanities Research Council of Canada funded project in devising devices that bridge the gap between the mental model of the user of an IR system and visualized forms of controlled vocabulary schemes. He has published more than 30 articles in refereed journals, including the Journal of the American Society for Information Science and Technology, Information Processing and Management, Library Quarterly and Library and Information Science Research.

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Ashley Cook, an Information Architect and Usability Analyst for SRA International, specializes in user experience design of both Web sites and software applications. In her work, she has applied the disciplines of user centered design to projects in the health care, consumer electronics and other public industry as well as in the government space through her work with the Environmental Protection Agency (EPA) and Internal Revenue Service (IRS). Projects have included specializations in geospatial applications and Enterprise Architecture modeling environments. She has presented the work included in this poster in various forums independantly and in conjunction with the client. Mrs. Cook is a graduate of the University of Virginia with a Bachelor of Arts in Biology and is a member of the Association for Computing Machinery (ACM) Special Interest Group in Computer Human Interaction (SIGCHI) and the Usability Professional's Association (UPA).

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Dr. Dalkir, BSc’83, MBA’85, joined the Graduate School of Library and Information Studies in July 2002 as an Assistant Professor. She received a PhD in Educational Technology from Concordia University in 1997. Dr. Dalkir began her career as a knowledge engineer at the Centre for System Research and Knowledge Engineering at Concordia University. It was there that she gained experience in all areas of applied epistemology, especially in the encapsulation of knowledge in executable forms. Later, she was Head of the Performance Support Systems research program at CITI (Centre for Information Technology Innovation), at Industry Canada. Shortly thereafter, Dr. Dalkir joined Microcell Labs, an applied R&D organization in the field of Personal Communication Systems (PCS). She was Director of the Centre for Strategic Knowledge, responsible for the initiation and coordination of a number of applied research and development activities for knowledge-based customer modeling.

In her most recent position, as Director of Knowledge Management Services at DMR Consulting (now Fujitsu Consulting), Dr. Dalkir was actively involved in the transfer of knowledge management to clients in Europe, Japan and North America. Currently, Dr. Dalkir is developing a specialization stream in Knowledge Management courses as well as pursuing research in such areas as the integration of communities of practice into the KM curriculum. Dr. Dalkir teaches four KM courses: Foundations of Knowledge Management, Knowledge Taxonomies, Intellectual Capital Management and Communities of Practice. Butterworth-Heineman has requested her to write a graduate level textbook on KM. She is also President of Glashaus Consulting, a management consulting firm that helps clients get started in KM initiatives, KM strategy and KM competencies.

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Richard Dalton manages one of the Information Architecture teams at Vanguard. He and his team work closely with business units to determine the functionality and organization of Vanguard's websites. Richard has been in the United States with Vanguard for 6 years, before that he lived in Newcastle upon Tyne in the North of England where he was a co-owner of a leading UK Web Consultancy.

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Liz has over seven years of experience specializing in information architecture and five years of experience managing information architects.

Currently, Liz is Senior Manager of Product Development at Rodale, where she is building a department and managing a team of information architects and visual designers. Her group is currently responsible for creating all new digital products and services that are extensions of offline brands, such as Runner’s World, Prevention, and Men’s Health. Previously, Liz helped to build and manage the IAs on the Experience Design team at Barnes & Noble.com, as the company’s Manager of Information Architecture. There, she helped shape interesting and useful ways for customers to find products they can read, watch, and listen to. Prior to Barnes & Noble.com, she was at Razorfish, where she was a Manager of Information Architecture for the New York office.

Liz stays active in the larger design community as well. From 1999-2003, she taught interface design to undergraduates at FIT-SUNY. She is co-teaching a Design History course at the New School University. She is one of the editors of Boxes and Arrows, a site for information architects.

Liz holds a B.A. in English from Penn State University and an M.A. in Professional Writing from Carnegie Mellon University. Prior settling down to graduate school, she lived in Kobe, Japan where she taught English to Japanese students.

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Bill DeRouchey began architecting information about a decade before discovering the term Information Architect. He has structured information for websites, software, textbooks, devices and brands, and mixed in a lot of writing, for clients including Kodak, Intel, HP, Whirlpool, Roche Diagnostics, Microsoft, Texas Instruments, Extensis and more. Bill is a Senior Information Architect for Ziba Design in Portland, Oregon.

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Tara Diachenko is an Information Architect for consumer facing Ford Division websites. She works at J. Walter Thompson in Detroit, MI. In 1999, surrounded by energetic startup companies in the San Francisco Bay area, Tara transitioned from healthcare into this exciting field. Since then, she has worked for Activsupport, OsgPT, San Francisco State University, TechTV, GeneEd, and now JWT. Tara completed a 2 year Internet Design and Technology certificate at San Francisco State University and holds a B.S. from The University of Connecticut.

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Andrew has been an active researcher of the human response to information technology for the last 15 years. From the Human Sciences and Advanced Technology Research Institute in the UK, he moved to Indiana University in 1994 where, amongst other duties, he developed and served as Director of the Masters in Human-Computer Interaction at the School of Informatics. He joined the University of Texas at Austin in January 2002 as Dean and Professor of the School of Information.

Defying professional categorization, Andrew has held appointments in departments or schools of cognitive science, computer science, instructional systems technology, psychology, management information system, curriculum and instruction, library and information science, and informatics. He has published more than 80 articles and books on various aspects of human information behavior. Andrew serves or has served on the editorial boards of many leading journals such as the International Journal of Human-Computer Studies, Interacting with Computers, the Journal of Digital Information, and the Journal of the American Society for Information Science and Technology. More about Andrew Dillon

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LaMana Donadelle is the lead Information architect for IBM’s corporate intranet user-experience team. She develops the navigation strategy, the user experience strategy for the corporate intranet portal, as well as helps create the standards for the intranet. She has a Masters degree in Industrial engineering with a concentration in Human Computer Interaction from North Carolina Agricultural and Technical State University.

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Rosalie Ehrlich is a Senior Information architect at Fry, Inc. She has provided strategy, information architecture, and usability recommendations for a variety of clients in the financial services, pharmaceutical, publishing, and retail industries. Prior to joining Fry, Rosalie worked at Icon Medialab in New York. She holds a Master’s degree in the Science of Information from the University of Michigan, and a Bachelor’s of Arts in Visual Arts/Cross-Cultural Studies from Antioch College.

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CD Evans is Irish Canadian. His role as an Information Architect has taken him to Vancouver, New York, San Francisco, Singapore, Dublin, Barcelona, Rotterdam and London to work on interfaces ranging from community-scale works to enterprise-level systems. He has co-written a book on information architecture within ecommerce development, taught and given seminars on the design of interactive systems and also works as an artist both outside and within the field. He currently works from Europe, most recently in The Netherlands, where he has continued to work on both media arts research and international interactive systems.

He looks at the world of interactive design as a playground for new opportunities, a place to be constantly creating new approaches and creating new systems of interaction. He also leads the careers initiative for interactiondesigners.com and has been an active member of the communities that helped to form the field of IA. His current personal work is involved in developing an online community for language learning and is seeking out opportunities to develop this work further. He can be contacted via CD (at) IAgency.biz.

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Chris Farnum is an Information Architect & Usability Design Product Manager at ProQuest. He is part of an interdisciplinary team that designs and manages the ProQuest search platform for databases such as ABI/Inform Global. His recent contributions to the ProQuest search interface have been well received by reviewers at Information Today, Information World Review, and The Charleston Advisor. He has been an information architect for six years, working with Argus Associates and Compuware on a diverse array Internet sites and intranet projects. He is committed to incorporating user research and testing into the design process. Chris has also worked as a professional librarian and holds a Masters in Information and Library Studies from the University of Michigan.

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Karl Fast is a PhD student in library and information science at the University of Western Ontario. His research interests include information visualization and how interaction with visual representations can be used to develop the next generation of information systems.

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Matthew Fetchko has been solving information architecture and design challenges since 1992. As Vice President of Information Architecture and Web Development for Citigroup Asset Management, he is responsible for the user experience for all online CAM properties. Citing the importance of good design supporting information architecture, Matthew's career has included roles as information architect, creative director and designer for a number of both Fortune 500 clients and dot-com startups. A selected list would include JPMorganChase, the NYSE, Citibank, Disney, ADP and CCI. Matthew has a BA in Visual Communications from GWU and a MPS in Interactive Telecommunications from NYU.

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J.R. Fisher taught Computer Science at California State Polytechnic University in Pomona, California for over thirty years. He has retired from full-time teaching and currently works on experimental programming. He maintains a website for various kinds of experimental software at http://dtail.net.

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Paul is a prolific writer, regularly appearing on National Public Radio, The Morning News, and XML.com. He has also mastered the creation of ontologies as expressed in RDF and written in XML, all of which work to weave his stories on his personal site, ftrain.com. He currently works as an independent consultant, and recently helped relaunch the Harpers Magazine site, harpers.org.

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Janice Fraser is a founding partner of Adaptive Path, the world's premier user experience consulting company. She has worked in high-tech media for over a decade, and pioneered consumer Web applications for Netscape in 1996. Other clients include PeopleSoft, Intel, Intuit, and PBS.

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Thomas J. Froehlich, Ph.D., Professor of Library and Information Science, has served on the faculty of the School of Library and Information Science at Kent State University since 1988. His education includes a Ph.D. in Philosophy (Duquesne University), an M.S. in Information Science (University of Pittsburgh), M.A. in Philosophy (Pennsylvania State University), and B.A. in English Literature (St. Vincent College). He has held faculty positions at Penn State University, Duquesne University, Syracuse University, the University of Pittsburgh, and the College of Librarianship Wales (now part of the University College of Wales). He was a Visiting Professor at Wuhan University (Wuhan, China) in 1995 and will teach at the University of Barcelona this Spring. He is the chief architect and Director of the interdisciplinary Master of Science program in Information Architecture and Knowledge Management, which opened at Kent State University in 2001. He teaches in the areas of ethical concerns of information professionals, information science, online information systems, network and software resources, information architecture, knowledge management, and user interface design.

Prof. Froehlich’s research interests include the philosophical foundations of information science, with special focus on social epistemology and relevance criteria in information retrieval systems and curriculum development in the information professions, with emphasis on knowledge management, information architecture and usability engineering. The majority of his publications focus on ethical issues in the information professions. Research articles have appeared in the Encyclopedia of Library and Information Science, IFLA Journal, Annual Review of Information Science and Technology, Library Trends, Encyclopedia of Ethics, Education for Information, The Journal of the American Society for Information Science, and in several foreign venues, Informationsethik (Germany), Zagadnienia Informacji Naukawej (Poland), Educación y Biblioteca, Revista mensual de documentación y recursos didácticos (Spain), Transinformação (Brazil), and Cadernos de Biblioteconomia, Arquívistica e Documentação (Cadernos BAD) (Portugal). He has taught workshops, seminars or classes, or made presentations in at least 15 countries, from Brazil and China to France and Poland.

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Uday Gajendar is a user experience program manager at BEA Systems, driving the design of their XML-based application development tools. Previously, he was a UI designer at Oracle Corp. in their standards coordination group. There he supported web-based ERP applications as well as an internal research team, on multimodal UI and visual querying. Uday earned a Master's in Interaction Design at Carnegie Mellon after completing his BFA in Industrial Design at Michigan. Uday has published papers on globalization, beauty, and lifecycles. He has also served on panels sponsored by BayCHI and UC Berkeley.

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Andre Gaulin is the eBusiness Manager at Softchoice Corp, a technology reseller.  Working closely with a team of user experience designers and backend developers, Andre is responsible for turning business problems into practical web based solutions.  His most recent undertaking involved a complete standards-driven overhaul of the corporate web presence in November 2004.  Previously, Andre worked as the Production Manager and a User Interface developer with a Canadian technology solution firm where he managed a team of highly skilled user interface developers. Some of the projects included work for Toshiba Canada, Honda Canada, ATI Technologies, Rogers Communications, MSN bCentral, CIBC among others.  Currently, he is focused on a variety of customer-centric data management projects powered via the web.

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Mark Geljon works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. Recently, he worked on scenario based browsing on the public website for a large worldwide semiconductor company. He also developed a taxonomy for archiving and searching images of one of the largest multimedia publishers in Europe anddeveloped a coupling of two existing taxonomies for a search engine for people with disabilities for the Dutch ministry of Health. He uses information architecture and information design techniques to align stakeholders, visualize future implications and structure information environments. He is experienced in leading customers to success by executing workshops and giving inspiring presentations. His background includes a Master’s degree in System Engineering, Policy Analysis and Management at Delft University of Technology and freelance work as a software trainer.

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Sarah Goldman has been the lead taxonomy developer and manager for IBM’s corporate intranet user-experience team for almost 5 years. Her professional projects include developing the enterprise-wide taxonomy for IBM; co-developing the enterprise taxonomy change-management process and the enterprise taxonomy rules for building taxonomies; collaboratively developing content management processes for IBM’s intranet, user-testing methodologies for taxonomies and user interface for online information systems. She has a Master’s degree in Library and Information Science from the University of Western Ontario, and is working towards another Master’s degree in Human Computer Interaction from Rensselaer Polytechnic Institute.

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Austin Govella works as an information architect and interaction designer at the University of Houston. In 2003 he co-founded Grafofini, an experience design studio, and he actively volunteers with the Asilomar Institute for Information Architecture. His current research includes isolating psychological bias in online experiences, and establishing formal methods for evaluating experience. When he grows up, he wants to be a writer.

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Laurie Gray began the interface design path in her career in 1995 when, as a certified Speech-Language Pathologist, she began creating custom computer-based interfaces for her patients with quadriplegia. In 1998, she began working toward her certificate in Web Development and shortly thereafter began working as an HTML programmer for SmartOnline.com, where she eventually worked her way up to being the User Centered Design liaison for the company's Strategic Concept Development Team.

In 2000, Laurie left SmartOnline to become a consultant with HumanCentric Technologies, where she designed and tested interfaces primarily in the web, mobile device, and financial services sectors. She completed some highly visible work there including large scale web-based survey and focus group support for Johnnie Cochran's law firm while attorneys there were investigating vehicle submersion deaths.

Late in 2004, Laurie joined KnowledgeStorm in Alpharetta, Georgia, where she currently works as the Senior Information Architect on the 114 owned, partner, and syndication websites in the KnowledgeStorm universe. Her professional interests include UI patterns, web-based survey techniques, and design research issues and techniques.

Laurie now lives in the Metro Atlanta area with her husband Brian, children Drew and Sara, Airedale Tess, and Maine Coon Cat Peavey. Her personal interests, when she's not being a Mom, include Yoga and a newfound love of knitting.

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Sandra Green is an information architect working at the BBC. Trained as a graphic designer, she has worked in the digital media field since 1995 as a designer, interaction designer then a producer and finally as an Information Architect. She has experience of Interaction design, top down IA, and more recently creation and maintenance of large scale taxonomies and content models. Currently she is working on global navigation systems for bbc.co.uk

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Are Halland is a senior Information Architect with WM-data in Oslo, Norway. He's been working professionally as an IA since 1997, prior to which he worked as a web journalist for the first norwegian web portal - Origo. He has been responsible for the IA and Interaction Design group in IconMedialab Norway, later WM-data User Experience, since 1999. # Are is recognized as a leader in the field of User Experience in Norway. He writes a regular column in the norwegian IT-magazine digi.no, is a frequent speaker in conferences and is onen of the driving forces for the professional network of practiotioners called Superlim. He is blogging (in norwegian) on brukaropplevingar.com. #

The poster "Navigation as Rhetoric" summarizes his master thesis at the Department of Media and Communication at University of Oslo. He also presents the poster "Evaluating the Search Experience" together with Karl Johan Sæth.

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Thom Haller teaches principles and strategies for helping people find the information they need, use it, and appreciate the experience. He works as a consultant and coach, helping organizations infuse user-centered performance structure into electronic and print products.

Thom has been teaching information architecture since 1998 and also provides instruction in professional writing, web writing, information design, creative nonfiction writing, and other understanding-focused courses. He is an instructor with The University of Marylands Professional Writing Program, and USDA Graduate School, where he received the prestigious USDA Faculty Excellence Award.

Thom serves as principal of Info.Design, Inc. (a consultancy and think tank) to explore strategies for presenting information so its easily understood. Thom and his team of colleagues help organizations learn the fundamentals of information structure and user experience. Info.Designs clients include AARP, U.S. Department of Agriculture, U.S. Department of Health and Human Services, U.S. House of Representatives, World Bank, International Monetary Fund and others.

A frequent facilitator and speaker, Thom engaged IA Summit Participants in a presentation last year, entitled Never Consider Yourself a Failure, You Can Always Serve as a Bad Example. At the 2003 IA Summit, he prototyped his performance piece, Information Overload: A Love Story He presented a revised version of the piece as closing plenary speaker for the 2004 Conference for the Society for Technical Communication.

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Margaret Hanley has worked as an Information Architect for more than 9 years on three continents. Margaret is currently the Executive Producer of Core Products for bbc.co.uk, managing a set of IA related products like search, homepage and Programme Information Pages. While working as an IA at the BBC, she developed content models and controlled vocabularies to describe everything from "Composer of the Week" to traffic updates on the Nottingham WIL site. Prior to joining the BBC, she served as Senior Information Architect at Ingenta in Oxford. In the United States, Margaret was a project manager for Argus Associates, concentrating on the development of deep information architecture for corporate web sites. Clients included Microsoft, IBM, Square D and LookSmart.

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David Heller is one of 4 members on the Steering Committee for The Interaction Design Group. He has been involved in some aspect of User Experience (UX) Design for the last 10 years. He is currently the Principal Designer for an on-demand software service provider called IntraLinks (www.intralinks.com).

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Scott Hirsch is a founding partner of Management Innovation Group, a world leader in applying design insights to management consulting and organizational development. He helps clients understand and measure the business value of their product development process by examining project selection, financing, evaluation, and accountability. Scott focuses on aligning business units with strategic business direction by breaking through organizational silos and other barriers to business success.

Scott has an MBA from UC Berkeley's Haas School of Business. Prior to joining MIG, Scott was business strategist at Adaptive Path, and has worked with clients including Google, Hitachi Data Systems, PlanetOut, and Network Appliance.

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Keith Instone is an information architect on the ibm.com User Experience Design Team. He works on a wide range of projects including user interface standards, user experience strategy, taxonomies, and information architecture methodology. Keith is known professionally for UsableWeb.com, SIGCHI volunteer work, as one of the early employees of Argus Associates, and an IA Summit old-timer. Today Keith concentrates his professional activities on UXnet, a group of individuals encouraging collaboration across a wide range of user experience fields. See http://user-experience.org for more about Keith.

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Jessica focuses on creating satisfying user experiences through information architecture and interaction design. She has evaluated and designed interfaces in the following arenas: search marketing, call centers, intranets, e-commerce, and an online journal publication. She is completing an MS in Human-Computer Interaction at DePaul University and has a BS in Computer Science from the University of Illinois at Urbana-Champaign. jjackson@UserCentric.com

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Marcy Jacobs is an experienced consultant with a background in information architecture, usability analysis, creative design and internet project management. She has managed complex internet development projects and has specialized experience in the management of web redesign and development. The scope of Marcys responsibilities has included both project management and information architecture, specifically: user-centered design, usability evaluations, interaction design, development of best practices for usable design, as well as account management and project execution. Marcy is recognized as an expert in full lifecycle web site and web application development and she has specialized skills in applying user-centered design principles, focused on information architecture and usability.

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Tao Jin is a Ph.D. candidate enrolled in the Ad Hoc Ph.D. program at the Graduate School of Library and Information Studies, McGill University. His research focuses on competitive intelligence practitioners and their use and perceived value of information technology.

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Lisa Kamm has been at IBM for more than 6 years. She joined the company as a web usability/ease of use specialist on the user experience team, and then went on to start the first ibm.com Information Architecture department, and then managed the ibm.com User Experience team, and lead a successful sitewide redesigned based on improving the information architecture of the site to increase end user goal achievement. After a brief stint in marketing, she now leads the IBM Corporate Intranet Information Management team. She has worked in new media since 1995, at organizations including Agency.com, the ACLU, and iGuide, doing IA, serving as a user advocate, and producing websites. She has a JD from NYU and an MSLIS from the University of Illinois Urbana-Champaign.

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Budsapa Keeratikrainont has educational background in architecture and information architecture. She has been a Web and Graphic Designer since 1997, Web Design lecturer since the middle of 2004, and an Information Architect for 2 years. Now she is an Information Architect, User Experience designer and project manager in a product design and development company. As well as being a part-time lecturer in web design related courses at an international design school, she is also writing the first IA book in the Thai language.

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Jennifer is an Information Architect at J. Walter Thompson in Detroit where she works on the primary consumer facing website for Ford Division as well as all diversified business. She has worked on a wide variety of projects in her career as an IA, including, B2B, e-commerce, Intranets, multilevel membership sites and Knowledge Management systems. Jennifer has a background in training adults in end-user applications and operating systems.

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Alex Kirtland is a Senior Information Architect and Experience Lead with nine years of experience in the field of web and application design and development. He has worked on a variety of project types, from executive dashboards to metadata strategies to recipe finders. And he has experience building web sites and applications for companies in several industries, including Communications, Education, Financial, Manufacturing, Media, and Pharma.

On each project Alex's role is to understand the business and user objectives through stakeholder interviews, user research, and persona development. He takes what has been learned and creates a vision for the site. He builds "buy in" for the vision from the client and the team, and then translates that vision into a set of deliverables that can be used to build a site which meets that vision.

Alex has helped build such high profile sites as Ford.com and Avaya.com. He has worked on intranets for organizations like Pfizer and The Federal Reserve Bank of NY; extranets for companies such as Western Union; and applications for companies such as Merck and SchoolNet.

Alex has also authored articles about the practice of Information Architecture. If you want to learn more about him, please visit his website alexkirtland.com.

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Featured by Time Magazine as one of its "Heroes for the Planet" and named as one of Pittsburgh's "Top 40 Under 40," Josh Knauer has had numerous successes with entrepreneurial and corporate ventures that bridge environmental advocacy, online activism, and commerce. As director of advanced developed at MAYA Design, Inc. - a Pittsburgh-based design consultancy and technology research lab - Josh identifies market needs and untapped potential, then matches the products of MAYA's research with businesses, government agencies, and non-profit organizations that have the most to gain by putting them to use. Josh has spoken extensively at universities and conferences on a wide variety of topics. Josh is a board member of The Institute for Global Communications, Allegheny Sierra Club, EnviroLink, Temple Sinai, and The Fiber Council of the Organic Trade Association. He is also an active member of the Social Venture Network.

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Dr. Sherry Koshman is from the School of Information Sciences, University of Pittsburgh. Her Ph.D. focused on usability testing a visualization-based information retrieval system. Dr. Koshman worked as an information retrieval and software testing consultant for quality assurance and large-scale product implementation projects in the telecom and health insurance industries. She teaches information architecture at the School of Information Sciences. Her research concentrates on user interaction with information structures for Web information retrieval. Dr. Koshman has published journal articles, conference papers, and technical reports for academia and industry. Her homepage is at http://www.sis.pitt.edu/~skoshman/

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Rahul Kulkarni is an Interaction designer and has completed his Masters of Fine Arts degree from Savannah College of Art and Design. He is currently pursuing a doctoral degree in Communication Design at University of Baltimore.

Rahul has been awarded a research fellowship from National Science Foundation that involves working with children age 10-13 as partners, to design the “International Children’s Digital Library” and explore how the digital library can support searching, browsing, and organizing information. As a professional he is interested in the field of Information Architecture and Human Computer Interaction.

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Mike Kuniavsky is the author of Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann), and has been developing commercial websites since 1994. He is a founding partner of Adaptive Path, one of the world's premier user experience consulting companies. Previous to co-founding Adaptive Path, Mike was the interaction designer of HotBot, the award-winning search engine, and creator of the Wired User Experience Laboratory, where he served as chief investigator. He is currently an independent consultant, focused on ubiquitous computing and on the ways that such technology changes everyday objects and experiences. His blog is www.orangecone.com.

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Livia currently serves on the AIfIA Board of Directors and is active in the field. She led the AIfIA initiative to translate many seminar documents into other languages and make them freely available. She has performed IA in Brazil, and currently works as a design manager at Comcast in Philadelphia. Livias panel will include, among others, Jorge Arango from Panama and Peter Van Djick from Belgium, both active information architects who have experience creating globally-used products.

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Joe Lamantia is an Information Architect with nearly ten years experience designing complex and successful applications, user environments and information spaces. Joe is currently employed at boutique consultancy netNumina, in Cambridge MA, where he’s spent the past 18 months working on a variety of information visualization and architecture challenges for executive portals. His recent clients run the gamut from Fortune 100 firms in the biopharmaceuticals and financial services industries, to a leading non-profit working to overcome the digital divide for low-income families.

Though fascinated by the interconnections between technology, human systems of meaning and understanding, and cultural / social dynamics, most of the time Joe would rather be in Italy, which he will happily discuss with anyone who reaches him at joe(at)joelamantia.com.

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Andrew Large is CN-Pratt-Grinstad Professor of Information Studies at McGill University in Montreal, and former Director of its Graduate School of Library and Information Studies. His research interests encompass information-seeking behavior, information retrieval and HCI, especially as they involve children. He has published many articles, chapters and books in these fields, among his latest being Digital Libraries: Principles and Practice in a Global Environment (K.G. Saur, 2005), and the chapter on “Children, Teenagers and the Web” in the latest edition of the Annual Review of Information Science and Technology. He also edits the quarterly journal, Education for Information.

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Matt Leacock has been designing user interfaces for nine years for companies including Yahoo!, AOL, Netscape, and Claris. At AOL/Netscape, he designed Netscape Search 1.0, contributed to Netscape 6, and managed teams overseeing the design of personalization products and You've Got Pictures for AOL. He can now be found designing tools to bring standardization across Yahoo!s network of services. Matt received a BFA in Visual Communication from Northern Illinois University in 1995. He is a member of UPA and his local CHI chapter.

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Maria Lee is a senior manager at Computech, Inc., a leading government solutions and professional consulting firm specializing in information management, headquartered in Bethesda, Maryland. Maria has over 10 years of management experience on projects involving Internet technologies, including all stages of the product life cycle from the development of creative strategy to the deployment of websites and software applications. She brings this expertise onsite at the U.S. Federal Communications Commission (FCC). Maria manages a team of user experience and web development professionals at the award-winning government website. Previously, Maria was a Client Director and Senior Project Manager at iXL, Inc. in San Francisco.

Maria has a degree in Architecture from Yale University and an MBA from Babcock Graduate School of Management at Wake Forest University.

In her spare time, Maria co-teaches an Information Architecture class at USDA Graduate School, promotes Plain Language, and raises 2 little boys named Jet and Jaxon.

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James Leftwich, IDSA is founder and principal of Orbit Interaction, a pioneering and broad-based interaction design and intellectual property development consultancy located in Palo Alto, California. Trained as an industrial designer, he has over 20 years of broad consulting experience in the area of Human Interface development.

From April 2004 through November 2004 he was Director of Design and User Experience at PalmSource, Inc. in Sunnyvale, California, where he was involved in a proprietary project. Prior to joining PalmSource, he was Director of Human Interface and Industrial Design at PEMSTAR Pacific Consultants in Mountain View, California. During that time he was the primary industrial and user experience designer for PPC's varied projects, including the the Natus Algo¬3i Newborn Hearing Screener (winner of the 2004 Medical Design Excellence Award - MDEA2004).

Before that he was a career-long independent consultant, the founder and Principal of Orbit Interaction, a pioneering and broad-based interaction design and intellectual property development consultancy located in Palo Alto, California. Leftwich's interactional architecture and design has been part of numerous award-winning products, ranging from Sun Microsystems SPARCworksª, the acclaimed and award-winning Nike Triaxª line of runners' watches, Macromedia's Dreamweaverª web-building software, Kensington's VideoCAMworksª software, and many others. He has recently been invited to serve on the Advisory Board for the Asilomar Institute for Information Architecture.

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Brett Lider is an User Experience Designer, where he deals with the daily grind of integrating user needs, technical constraints, and business needs into requirement documents for subsequent de-scoping. He has been the lead Designer for sites such as Cisco Systems, Chemdex, and Eveo.com. On the Cisco.com project, Brett dabbled in data modeling and functional analysis while double-majoring in metadata and sitewide navigation systems. Brett studied Cognitive Science at the University of Virginia, worked for Razorfish for good spell, and has just started at Google. His current passions revolve around e-commerce and the integration of new technologies to make user experiences better and to empower users with more choice.

Brett is a regular speaker at industry events, is a member of several industry associations, and has authored an article on metadata-based website construction. Websites he has contributed to have been nominated for industry awards, including The Webby's, and received attention from industry analysts.

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Karen Loasby is an information architect with the BBC in London. She began her career at Guardian Unlimited and has spent the last three years grappling with the information retrieval problems created by the BBC’s diverse audience and wide content domain. In attempting to solve these problems, she has worked across metadata, search, controlled vocabularies, automatic indexing, content management, and navigation. She is currently working on a content management system for the BBC’s kids content and is looking forward to the challenges of created a controlled vocabulary incorporating the Teletubbies and Clifford the Big Red Dog.

Karen has a first class degree in communications and philosophy from the University of Leeds and earned her master's degree in information science from City University, London.

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Victor is a principal at The Management Innovation Group where he helps executives use design methods to make their products and their companies more innovative. He has designed over 30 digital media products working within companies and as a consultant, and has managed both technical and design teams. Recently Victor led the information architecture practice at AIG, a Fortune 10 financial services company. Prior to AIG, Victor managed teams at Razorfish, Republic National Bank, Medscape, and DDB Needham. He has taught at the Parsons School of Design is currently President of the Asilomar Institute for Information Architecture.

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Bonnie MacKay is a PhD candidate in the Faculty of Computer Science at Dalhousie University. Her primary research area is in the field of Human-Computer Interaction with an interest in issues relating to small screen devices. In particular, for her thesis work, she is looking at the use of Personal Digital Assistants for Web access for users who switch between devices (for instance, from their office desktop or laptop to their PDA) to perform tasks.

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Erin Malone is Director of Design, Platform group at Yahoo! Her team is currently responsible for developing tools, brand guidelines, cross-network research and a knowledge management system for Yahoo! Design Standards and Best Practices for the entire User Experience group. Before Yahoo!, she was a Product Design Director at AOL (America Online) and worked on a variety of client and web applications across the communication and community spectrum. Prior to AOL, she was Creative Director at AltaVista, where she managed a team of Information Architects and Designers. She has plied her trade in interactive and digital information spaces, including the web since 1993. Prior to that she worked in Advertising where she was indoctrinated into the world of Brand and Marketing. Erin has a BFA in Communication Design from East Carolina University, Greenville NC and an MFA in Graphic/Information Design from the Rochester Institute of Technology, Rochester NY. Erin is the Editor in Chief of Boxes and Arrows, a member of AIGA, a founding member of AIfIA, an avid photographer and cyclist.

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Technologist, information architect, and Internet strategist, Brian applies his experience in interface design, usability and markup languages to projects for companies such as JPMorgan Invest, BrownCo, Fidelity, Chase, Analog Devices, and Blue Cross Blue Shield of Massachusetts. He specializes in architecting front-end user interfaces and conducting usability tests to provide solutions that seamlessly meet both business and user goals.

Recently, Brian acted as user experience lead for the redesign of the BrownCo browse mutual funds functionality and the JPMorgan Invest online account application process. As part of these efforts, he guided the client through the process of requirements gathering, information architecture, visual design, usability testing, and front-end interface development in order to bring high impact products to market. Earlier in 2003, Brian led a team of front-end developers in building the user interface for Blue Cross Blue Shield of Massachusetts’ Member Self Service site. Other recent engagements include work for Chase, leading the integration design and development of 3rd party tools for investors.

Brian coordinates research for Molecular’s Financial Services Industry Practice Group and is currently leading an initiative to more fully incorporate metrics gathering within the Molecular process. He holds a Bachelors Degree from Boston College.

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Yves Marleau is V.P. Knowledge Management at FSG Consultants. He has led many large scale information management projects for the Canadian Federal Government. He was recently mandated to develop a model for an overarching Information Architecture for the Government of Canada. Mr. Marleau heads the research and development group at FSG. His team is currently working on projects such as automatic classification, knowledge mapping and an integrated approach to knowledge, information, documents and records management. Mr. Marleau is currently working on a thesis (M.A. Communications, University of Ottawa) on facet analysis and knowledge representation. Mr. Marleau is an influential speaker that has helped organizations to bring down Information and Knowledge Management to a more manageable level.

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Donna Maurer is a senior member of the Step Two Designs consulting team, and a specialist in usability and IA techniques. Step Two Designs is an Australian consultancy specialising in information architecture, usability, intranets and content management.

Since commencing with Step Two Designs, Donna has undertaken many user research studies, designed government and private-sector intranets and web sites using user-centred tech¬niques, undertaken a range of usability tests and provided strategic advice on the development of intranets.

Donna has published two articles on Boxes and Arrows. These include a usabil¬ity testing technique for a prototype information architecture – called “Card-based classification evaluation” and a detailed article on card sorting.

Donna is a very experienced and entertaining presenter. She has developed and conducts a range of workshops, including:

• Usability Testing Fundamentals
• Designing for Usability
• Information Architecture Fundamentals
• Latest Thinking in Usability and IA
• Usability without Users

Some of Donna’s recent speaking engagements have included:

• “Design Dissassembled” – OZCHI Panel. November 2004. Wollongong, Australia
• "Useful and usable: techniques to ensure your system is both” – Australian Computer Society. February 2004. Canberra, Australia
• "From The Organisation Chart To An Intuitive Information Architecture" – Content Week (IQPC). August 2003. Canberra, Australia
• “Authoring and Information Architecture” – Website Content and Performance Management for Government. March 2003. Canberra, Australia

Donna tutors and lectures in Human-Computer Interaction at the University of Canberra, and is studying for a Masters in Human Factors.

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Harry Max was an early pioneer in the application of Web technologies and is the founder of Public Mind, an innovative customer feedback system used by Kontiki and Skype.

Prior to that, Mr. Max was the founding webmaster of Virtual Vineyards (wine.com), and has a long history of working with some of the finest companies in Silicon Valley including: Hewlett-Packard, Apple Computer, SGI, and DreamWorks Animation where he is currently the Web Communications Architect responsible for the Intranet.

At DreamWorks Animation, he led the unification of the intranet using Wikis as infrastructure. Harry is a flexible, out-of-the-box thinker, excellent communicator, problem solver, and developmental coach. Harry was recently invited to serve on the AIfIA Advisory Board.

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Karen directs the User Experience community for the Northeast region of Avenue A | Razorfish , overseeing the work of information architects, user researchers, usability specialists, and content strategists. She also leads the user-centered design process on client projects, conducting user research and usability tests, designing user interfaces, and constructing taxonomies and navigation systems. She has led a variety of client engagements for Razorfish, including projects for Condé Nast, Nielsen Media Research, The New York Public Library, Travelocity, The Disney Internet Group, and Encyclopedia Britannica.

Karen has been designing websites since 1995. Karen received an M.S. in Technical Communication from Rensselaer Polytechnic Institute, focusing her research and studies on interface design and usability. She taught courses in HCI and usability via distance learning to IBM campuses across North America.

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Wendy is an interaction designer at Yahoo!, where she has worked on such properties as Local, Maps, Travel and Search, as well as on projects that span the Yahoo! network. Her current interests include the use of metadata to aid information organization and retrieval, online community-aided decision making, and the perfect chocolate chip cookie design. Prior to her work at Yahoo!, she was an information architect at Scient, a now-defunct e-commerce consulting firm. Wendy studied HCI in the Symbolic Systems program at Stanford.

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Joanne McLernon is a User Experience Consultant with Molecular, a technology consulting firm in Watertown, MA. With seven years experience in technical writing, information architecture, and usability, Joanne researches and delivers user experiences for a wide variety of clients, including Intuit Canada, Analog Devices, Bank of America, and Brown|Co. Her main interests are user-centered design methodologies, the intersection of user experience and business analysis, and the science vs. craft of usability testing.

Previously, Joanne created the user experience practice at Pangaea Systems, Inc. and co-founded the Edmonton User Experience Association. She is a charter member of the Asilomar Institute for Information Architecture, and regularly organizes Face-to-Face events for local Ias in the Bostonarea.

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Jess McMullin is founder of nForm User Experience Consulting, currently a three-person consultancy based in Edmonton, Alberta, Canada. He co-founded the Asilomar Institute for Information Architecture, and currently serves on the Board of Directors. He regularly writes and speaks at conferences about information architecture and user experience—most recently helping organize the Future of Information Architecture Retreat.

He has presented at the IA Summit and published in Boxes and Arrows about his ideas on value-centered design, reconciling user-centered design and business goals. Jess has contributed at various levels to several IA and user experience books, most notably serving as a technical reviewer for The Elements of User Experience.

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James Melzer has worked in information architecture since 2000. He has helped customers in government, education, and non-profit with experience design, CV development, application design, navigation design, page layout, and usability. He has taught classes at AARP and the University of Maryland, where he received his MLS and MA. James has presented at the American Association for History and Computing Conference, won a web award from the National Council on Public History, and gave a poster at the Society of American Archivists Conference. In a previous life, James was a professional historian. James is an active member of ASIST, DC-IA and AIFIA.

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Peter is a regular speaker at Web design and information architecture conferences, including the IA Summit, South by Southwest (SXSW), and the UI Conference. He is also writer whose work has appeared in several industry publications, including Digital Web magazine and Boxes and Arrows. Peter is an active member of the American Society of Information Science and Technology and ACM's SIG-CHI. He publishes regularly at http://peterme.com/.

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Karl is a principal interaction designer at Oracle with 15 years of industry experience in desktop and web applications. His career includes the architecting and design of 3D modeling, rendering, and animation environments and virtual reality applications. At Netscape he switched to web-based consumer and enterprise applications for publishing, B-to-B merchandising and buying. At AOL Time Warner he worked on shopping search and related experiences. At Oracle he has designed applications in many of the primary enterprise application domains including Service, Marketing, Product Lifecycle Management, Project Management and Financials. Currently Karl has been involved in the architecting or re-architecting of over 30 enterprise applications. Karl has taught Advanced Modeling and Animation courses at Cogswell Technical College in Santa Clara and Visio for Design Deliverables.

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Peter is co-author of Information Architecture for the World Wide Web. As CEO of Argus Associates, he helped build one of the world's most admired information architecture firms. Peter holds an advanced degree in library and information science from the University of Michigan. His work has been featured in numerous publications including Business Week, Fortune, MSNBC and the Wall Street Journal.

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Steve Mulder is Senior Consultant in the User Experience group at Molecular, a technology consulting firm in Watertown, MA. With nine years of experience in usability, information architecture, and interaction design, Steve is responsible for delivering successful user experiences that drive business results. He has brought his expertise to a wide range of clients, including Morgan Stanley, PC Connection, 3M, Estee Lauder, Wired, Terra Lycos, and ZDNet. Previously, Steve was Manager of User Experience at Terra Lycos and Experience Lead at Razorfish.

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Mike Munnelly is a business analyst, information architect, and internet strategist. He specializes in front-end user interface and business process solutions that specifically address issues faced by financial services Web sites. In addition to his consulting responsibilities, Mike is the Financial Services Practice Lead for Molecular. He holds a Bachelors Degree from SUNY Oswego, as well as a Technical Writing certificate from Northeastern University, and a M.Ed. in Instructional Design from Mass Boston.

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Valerie Nesset is a PhD candidate at McGill University, Graduate School of Library and Information Studies. Her research interest is the information-seeking behavior of elementary-school children. She has an MLIS degree from McGill University and is currently a sessional instructor in the Master of Library and Information Studies Program.

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Mr. Nolan is the Director of Web Strategies for UserWorks, developing integrated customer-centric Web site architectures for clients in both government and industry. Mr. Nolan sets the vision and leads the information architect design team in the discovery, analysis, design and specification for the development of user centric designs for clients’ Web sites, intranets, extranets, and applications. He is currently managing the day-to-day work on an extensive accessibility and usability project for the U.S. Department of Education. Mr. Nolan has also led other UserWorks projects, conducting an audience analysis of a web portal for the Food & Drug Administration, and redesigning two web applications for the U.S. Department of Agriculture with extensive accessibility components.

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John O'Donovan is the Senior Production Technologist for BBC Factual and Learning. Working as part of BBC Technology Direction he is responsible for the technical strategy of the Factual and Learning division as well as deployment of technolgy, and innovation in content production, within the division. As such, he oversees the creative use of technology to deliver compelling experiences for audiences across all BBC distribution channels.

With a background in broadcast and new media content production and technology, John has previously specialised in areas such as "rich" user interface design and computer graphics visualisation. He now leads the development of broadcast and new media content production tools and publishing workflows. Over the last ten years he has worked for the BBC (including the BBC venture divisions BBC Resources and BBC Technology) as well as for British Sky Broadcasting (Sky); he has also developed solutions and strategies for other broadcasters such as the South African Broadcast Corporation and SF DRS (Swiss national broadcaster).

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Mr. Ofei supports a variety of UserWorks’ client projects focusing on usability, information architecture and information design. He has conducted usability evaluations for academic institutions, non-profit organizations and private sector clients. He serves both in the capacity of a usability specialist and technical assistant, with an outstanding background in information technology and international jurisprudence. He is currently a PhD. candidate at the University of Maryland enrolled in their Doctor of Information Management Program, specializing in the globalization of user interfaces and translations of information architecture.

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Rick conducts user and usability research and specifies structure, layout, and navigation of software and Web sites to ensure a good user experience. Prior to joining User Centric, Rick was a director of information architecture at Scient/iXL. He has a patent for creating a linear experience on the Web. Rick has published over 15 articles and presented over 40 conference papers on topics such as human factors, Web design, program evaluation, and reading comprehension. Rick obtained his PhD in Cognitive Developmental Psychology from the University of Minnesota. romanson@UserCentric.com

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Nancy Ordman has been with IBM for almost 5 years. She works on the ibm.com Global Web Strategy and Enablement organization's Audience Strategy and Requirements team, and manages the coordination of taxonomy requirements among ibm.com applications, tools and user communities. She began her career at IBM at the Watson Research Center as the lead taxonomist for an automated categorization technology. Before IBM, Nancy worked at Carnegie Mellon University, Penn State and SUNY Albany, and the American Library Association as a reference librarian, systems developer and manager of customer-facing operations. Her educational background includes B.A. (political science) and M.S.L.S. (library science) degrees from the University of Tennessee, Knoxville; an M.P.M. (master of public management) from Carnegie Mellon University; and additional coursework at Carnegie Mellon and Northwestern universities.

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Eun Park is an assistant professor at the Graduate School of Library and Information Studies, McGill University since July 2003. She holds the PhD from University of California at Los Angeles, MLS from the University of Illinois at Urbana-Champaign, and MBA from the University of Pittsburgh. Her research areas include authenticity and authentication, electronic records systems, metadata, classification, and digitization of cultural heritage institution. She has been an active researcher in the InterPARES Project (International Research on Permanent Authentic Records in Electronic Systems). Her professional experience involves the development of a digital library, database management, indexing, and web management. She has recently presnted at the 15th International Information Resource Management Association 2004 (May 23-26, 2004 New Orleans, LA, USA), the Association of Canadian Archivists 2004 Annual Conference (May 27-29 Montreal, Quebec), and the Society of Korean Archives and Records Management's 7th Workshop on Archives and Records Management (June 10-12, 2004, Muju, Korea), and many others in previous years.

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Eric Reiss has been creating interactive experiences for almost 25 years. Following a long career as a senior copywriter for one of Europe's leading business-to-business advertising agencies, he founded the Copenhagen-based consultancy E-Reiss ApS in January, 2001 (that's 010101 for you binary types - more info at www.e-reiss.com).

Born in San Antonio, Texas, in 1954, and raised in St. Louis and Chicago, he holds degrees in Political Science and Performing Arts from Washington University in St. Louis, Missouri. In 1976, he moved to Denmark to accept a position as a stage director at the Danish Royal Theatre in Copenhagen. In 1979, he published his first interactive program (for the Apple II) which helped engineers optimize theatrical seating systems, and in 1983, he co-authored the first Danish-language adventure game for the Sinclair Spectrum.

Eric has been a full-time writer and business strategist since 1984 and in recent years, has conducted workshops and lectured on a range of multimedia issues for colleagues, client companies, and at teaching institutions, including the Copenhagen Business School, the Danish Advertising School, and the National School of Journalism. In November, 2000, his book, Practical Information Architecture was published by Addison-Wesley/Pearson Education. In 2002, it became available in both Japanese and Korean. In 2004, it became available on eBay.

Eric Reiss is a member of the American Society for Information Science and Technology, the Usability Professionals' Association, Content Management Professionals, SIGCHI.DK, and the Authors Guild, Inc. He currently serves on the Board of Directors of the Asilomar Institute for Information Architecture.

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Sarah A. Rice has a degree in Library and Information Science and 10 years experience in the field of Information Architecture. She has her own consulting practice, Seneb Consulting, (www.seneb.com) in Silicon Valley and she specializes in making large, complex information environments easy for users to navigate and understand. Sarah focuses on various aspects of Information Architecture, but she specializes in bottom-up IA, dealing with issues around metadata, taxonomies and controlled vocabularies. She has worked for clients such as Adaptive Path, Yahoo!, Verisign, Peoplesoft, Sun Microsystems, AltaVista, and National Semiconductor. She has worked on CMS implementations, whole web site redesigns, user experience research, development of faceted classification systems, navigation design, and other IA-related projects. She has presented at the 2004 IA Summit, Seybold, and Internet Librarian conferences. Sarah is a member of the Asilomar Institute for Information Architecture (AIfIA), ASIS&T, the American Society of Indexers (ASI), and BayCHI, a local chapter of the ACM's special interest group on Computer Human Interaction.

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Dave Robertson is the Director of the Information Architecture Team at Critical Mass, an award winning interactive agency serving global clients. In a recent Forrester evaluation of leading agencies, Critical Mass was praised for its user centered design practice, and singled out as the overall leader in the firms surveyed. Dave’s clients have included global brands such as Mercedes-Benz, Dell, Albertsons, and NASA. Dave also teaches an introductory IA course at Capilano College, and in his spare time he can be found skiing in the Rockies. He was recently invited to join the Advisory Board of the Asilomar Institute for Information Architecture.

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David Robins is currently Assistant Professor in the Department of Information Architecture and Knowledge Management at Kent State University. He teaches courses in information design, information architecture, usability and content management systems. He is conducting research in usability, and the impact of aesthetics on web site credibility and usability. Dr. Robins has an undergraduate degree from Colorado State University (Bachelor of Fine Arts), a Master of Science (Library Science) form the University of North Texas, and a Ph.D. in Information Science from the University of North Texas.

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Ann Rockley is President of The Rockley Group, Inc, a consultancy that has an international reputation for developing enterprise content management, unified content strategies, and information architecture for content management. Rockley is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. She has been instrumental in establishing the field in online documentation, single sourcing (content reuse), enterprise content management, and information architecture for content management. Rockley is an Associate Fellow of the Society for Technical Communication and has a Master of Information Science. She is a member of the Board of Advisors for The Content Management Systems Evaluation Lab (CMS Evaluation Lab) at the University of Washington Information School (Executive Director, Bob Boiko). Rockley is the author of the best-selling book Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning, New Riders Publishing ISBN 0-7357-1306-5. She can be reached at 905-415-1885 or rockley@rockley.com, www.rockley.com.

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Louis Rosenfeld is an independent information architecture consultant who has helped numerous Fortune 500s and other large, messy, political enterprises address their information architecture headaches. He is co-author of "Information Architecture for the World Wide Web". Lou is co-founder of AIfIA and UXnet, and was program chair for the first two IA Summits. He blogs at www.louisrosenfeld.com

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Dan Saffer is a graduate student at Carnegie Mellon’s School of Design in the Interaction Design program, expecting to graduate this May. Before returning to school, he worked for nearly ten years as a webmaster, producer, developer, copywriter, creative lead, information architect, and interaction designer. He has designed and built web sites, devices, and applications for companies as diverse as Ameritrade, Tiffany & Co., Lucent Technologies, Warner Bros., and the World Wrestling Federation. His work has been featured in New York magazine, Entertainment Weekly, and the Chicago Tribune. His website and blogs can be found at http://www.odannyboy.com

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A graphic designer by profession, Alejandro studied Graphic Design at the Universidad Nacional de Colombia, Bogot, Colombia and is currently pursuing his masters in Interaction design at the Interaction design institute,Ivrea.(http://www.interaction-ivrea.it ) Alejandro has spent most of his professional life online, helping a broad range of clients build brand presence and manage their customer relationships on the web. His work experience includes developing localisation and online branding strategies for multicultural audiences. As a web designer, he has had to wear many hats, from the purely technical side of web development to project management and information architecture. Being keenly interested in non-commercial aesthetic and narrative explorations, he has put some effort (www.ultrasuperuich.net) into trying to find ways in which technology might be made more humane. He is currently exploring how interaction design can enhance everyday life through play and how can it be used to bridge the digital divide

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Dennis is an Information Architect at J. Walter Thompson where he works with interdisciplinary web teams on web marketing initiatives including Ford division customer relation sites such as fordvehicles.com. Previously, Dennis was an IA with Argus Associates supporting their cutting edge information architecture initiatives on user research, ethnography, and usability. His background includes degrees and research in business and industrial anthropology.

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Rashmi Sinha is principal at Uzanto Consulting (www.uzanto.com), which specializes in design-focused customer research and usability analysis. She is passionate about making technological products easy to use and has done pioneering work in bringing rigor to the user research process. She has developed a set of methods to understand people's mental models. Her work on Online Recommender Systems has had a wide impact on the design of such systems. She writes a blog at www.rashmisinha.com.

Rashmi has a Ph.D in cognitive psychology. Prior to Uzanto, she was a Lecturer at SIMS, University of California, Berkeley.

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Gene's an information architect and user experience practitioner. Gene has spoken about IA and user-centered design for IABC and the Canadian Public Relations Society, as well as the recent Future of Information Architecture Retreat. He is on the advisory board of Asilomar Institute for Information Architecture.

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If you've ever seen Jared speak about usability, you know that he's probably the most effective, knowledgeable communicator on the subject today. What you probably don't know is that he has guided the research agenda and built User Interface Engineering into the largest research organization of its kind in the world. He's been working in the field of usability and design since 1978, before the term "usability" was ever associated with computers. Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the annual User Interface Conference, is on the faculty of the Tufts University Gordon Institute, and manages to squeeze in a fair amount of writing time.

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Lee S. Strickland serves as visiting professor at the University of Maryland graduate College of Information Studies. He is a member of the Senior Intelligence Service and has held a number of legal, policy, and operational positions at the Central Intelligence Agency. Mr. Strickland has taught such graduate college courses as "Legal Issues in Managing Information," "Information and the War on Terrorism," "Developments in the Fourth Amendment," and many others. He has authored 12 nationally-circulated articles on information policy. His most current research includes the role of privacy in the development of homeland security solutions, how foreign models such as the United Kingdom may provide valuable insights, and how American public perceptions will shape the deployment of new technologies that could have substantive impact on public safety.

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Svetlana is a PhD candidate with the School of Information Studies at the Syracuse University, New York. Her research interests are in organization of the web-based information for better access (yep, not a novel, but still an open task: how to help people find things on the on the Web without getting them absolutely frustrated). She also works as a research assistant with the Center for Natural Language Processing (CNLP) at the Syracuse University. Svetlana received her MLIS degree from St. John s University, New York.

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Don Turnbull is an assistant professor in the School of Information at the University of Texas at Austin. Don's teaching and research focuses on designing Web information architectures, information systems analysis, Web searching and Knowledge Management Systems. He is currently developing browser usage tracking software as well as applications for personal digital library resource discovery. See http://www.ischool.utexas.edu/~donturn/ for more information.

Don received his doctorate from the University of Toronto focusing on Knowledge Discovery (Data Mining) for Informetric and Behavioral Models of Web Use. Don has also been a consultant specializing in search technologies and information analytics. Previously, Don was the Director of Advanced Development at Outride, Inc., a Xerox PARC spin-off company acquired by Google.

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Almar van der Krogt works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. He specializes in designing customer-centric e-business applications, ranging from Internet sites that are aligned with the activity cycles of customers and Intranets that support the processes of knowledge workers.

His background includes a Master’s degree in Public Administration and Public Policy from the University of Twente in Enschede, the Netherlands and several years of consulting experience in Performance Support Systems and Knowledge Management.

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Peter Van Dijck is an independent information architecture consultant. He has developed information architectures for Fortune 1000 companies in a wide variety of industries. He has worked on intranets, enterprise portals and public websites.

An experienced teacher and popular speaker, Peter has given talks, seminars and workshops on a variety of topics. He has written (English and Dutch) about information architecture for various publishers and audiences, popularizing the ideas behind information architecture. He is conducting research for a new book about global or international information architecture.

Peter currently lives in New York (USA), with his partner Maria. He can also be found in Belgium a few months a year.

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Thomas has a broad background in information management, which encompasses information architecture, interaction design, and information design. Thomas has spoken on information architecture, interaction design, accessibility, web standards, and user-centered design at IA Summit, STC, SXSW, Design Engaged, and various workshops. Thomas was part of the group that founded Boxes and Arrows, Asilomar Institute for Information Architecture, and is currently on the Steering Committee for the Web Standards Project.

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Jeffrey Veen is a founding partner of Adaptive Path, the world's premier user experience consulting company. He launched HotWired.com in 1994, and is author of The Art & Science of Web Design and HotWired Style. Clients include PeopleSoft, PBS, and Macromedia. Jeffrey is an internationally sought-after speaker, author, and user experience consultant. As the executive interface director for Wired Digital, he managed the look and feel of HotWired, the HotBot search engine, Wired News, and other acclaimed sites. Jeffrey has been active with the World Wide Web Consortium's CSS Editorial Review Board as an invited expert on electronic publishing. He is also a columnist for Webmonkey and a journalist whose work has appeared in several publications including Wired, Wired News, New Architect, Digital Web, A List Apart, WebEGG, and Stating the Obvious. In 1998, CNet named Jeffrey one of the "First Annual Web Innovators." He has served on the advisory boards for the World Wide Web Consortium, CMP's Web2000, Macromedia Web Tools, and Deepleap.

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Javier works as Information Architecture Consultant across the US, he started working as IA practitioner in Chile for a variety of large-scale website and intranet projects. Hes also affiliated with the Center for Web Research at Universidad de Chile and has taught at the University of Maine. Besides his practitioner and academic roles, he has been an active participant in all types projects to grow the field, including the IA Institute and its Advisory Board, the Technical Committee for the ASIS&T IA Summit, and especially, leading the local community of IAs in Chile and Latin America. Before becoming a full-time IA, Javier studied Social Communication and specialized in Graphic Design. In his late school years, he chose to focus on the web as an emerging media that could change the way we live. He then learned web development, and practiced as Graphic Designer and Web Developer for some years before using the same tools from his education into the new field of Information Architecture.

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Vinay studied Industrial Design at the National Institute of Design(www.nid.edu), India and is currently pursuing his masters in Interaction design at the Interaction design institute,Ivrea.(http://www.interaction-ivrea.it ). Vinay's professional life began as product designer for manufacturing companies working on products like bicycles, kitchen appliances and life style products. He then shifted the focus on to media and software sector and began working for a large post-production house designing and executing visual effects shots for feature and advertisement films in India and Middle east. He has also been actively involved in interface design, custom GUI development and project management as a consultant to OEM software companies.

His current focus is on achieving good Integration of design and technology with keen interest in Interactive story telling in mixed media and exploring new paradigms in three dimensional interactivity.

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Jeff Volzer brings nine years of experience to his role as a principal information architect for netNumina in Cambridge, MA. His broad background includes skills in user research and workflow modeling, business requirements definition, interaction design, and change management consulting. Jeff has drawn upon this experience while working for clients in the financial services, pharmaceuticals, and high tech industries, including Northern Trust, State Street Bank, Parametric Technologies, and Pfizer.

Before joining netNumina, Jeff was an interaction designer and business consultant for NerveWire, in Newton, MA. Jeff also served as user experience manager for NerveWire and as a creative director for Computer Science Corporation’s e-Business Development Center. In both positions he grew and led an interdisciplinary team of user interface and usability resources to produce highly effective experiences for digital marketplaces across several different industries. Jeff was instrumental in developing both companies’ development methodologies, which stressed user-centric design and a seamless integration with business and technical disciplines.

Prior to the Web, Jeff was an editor for Little, Brown, and Company, in Boston, and the Dalkey Archive Press in Illinois. Jeff currently lives in Cambridge, MA, with his wife and daughter.

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Todd Warfel is a Principal User Experience Architect at MessageFirst (http://messagefirst.com) with offices in NY and PA. With over 10 years of experience practicing user research, information architecture, interaction/interface design, and usability his work has produced several industry firsts and patented products. His work has included projects for Fortune 500 firms, government agencies, and educational institutions, including Adobe, Albertsons, Apple, AT&T Wireless, Bank of America, Charles Schwab, Cornell University, Dell, EDS, Macromedia, Palm, and Philips Electronics. A respected leader in the User Experience community, Todd continues to be a sought after presenter and educator. Additionally, he contributes to leading industry publications like Boxes and Arrows.

In 1996, Todd developed DIVE©, a proprietary process for improving products' ease-of-use. The DIVE process has been used across more than a hundred products, many of which are industry firsts.

Todd is currently working on a PhD in Information Science at Cornell University and has a B.A in English and Cognitive Psychology from Ball State University.

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As a consultant, Amy has worked with Fortune 500 companies, the U.S. government and several academic institutions to develop controlled vocabularies and site indexes and evaluate the effectiveness of existing thesauri. Another of her specialties is the integration of thesauri with search engines and content management systems. She draws on her teaching background to provide on-site training in thesaurus construction and indexing methods. Amy has worked for such clients as Hewlett-Packard, Intel, Centers for Disease Control, PeopleSoft, Genentech, and Cathay Pacific Airlines. Before becoming a consultant, Amy was Thesaurus Design Specialist at Argus Associates. Prior to that, she was an associate professor (with tenure) at the University of Michigan School of Information.

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Carolyn Watters is a Professor in the Faculty of Computer Science and co-director of the Web Information Filtering Lab at Dalhousie University. Her current research includes studies of usability factors for data access on small screens, genre, web based psycho-social health interventions, and games as educational media. She has published widely on topics in Information Retrieval, Web Retrieval, and Effective Web Retrieval using mobile devices. She has been a workshop leader for many workshops including Hypertext and WWW conferences.

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Rob Weening is an Information Architect at Vanguard. Over the course of his career he has worked in software development, business systems analysis, web design, usability, and most recently, information architecture. Rob has an MBA from Temple University and before coming to Vanguard he worked at CIGNA and CSC Partners consultancy. For the past year Rob has applied his experience to the challenge of analyzing and communicating complex, multivariate data to business decision makers.

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Iromie Weeramantry is Senior Strategist and Information Architecture Director for ibm.com's Web Strategy & Requirements team. She joined IBM more than seven years ago and has helped develop user experience strategy, information architecture, usability and worldwide standards for ibm.com. She has helped drive several major ibm.com redesigns, most recently, the launch of a task-based navigation system. Prior to IBM, she worked as a web art director for iGuide, design/information architecture director for Online Magic (DDB Needham Worldwide), and new media consultant for NYNEX. Her earlier professional experience included design and information architecture for print and multimedia. Iromie has a B.S. in Social and Behavioral Sciences from the Johns Hopkins University and a Master's in Interactive Telecommunications from New York University, where she was an adjunct professor from 1994-1999, teaching a variety of screen design and web design courses.

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Neil Wehrle is the User Experience and Design (UED) Manager for Yahoo!’s HotJobs business unit in New York. He leads a team of Interaction Designers, Visual Designers, and Design Researchers, and sets the creative strategy for HotJobs’ online products. Prior to joining Yahoo!, he worked for Razorfish in New York as a manager of the User Research practice area, and as an Information Architect. Neil also led a team of user interface designers and writers creating desktop software for Morningstar, a financial publisher in Chicago. Neil has also taught Interaction Design at SUNY-FIT in New York. Neil has a Masters of Interaction Design from Carnegie Mellon University in Pittsburgh.

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Eric Werner is the newest member of the Information Strategy team at IBM. He is presently focused on developing the structure and content of the intranet directory in the hopes of helping improve the navigation experience of all IBMers, happily combining is interests in user information behavior, web metrics applications and problems in taxonomy. Eric holds degrees in classics and philosophy, and is in the midst of earning his MILS degree at the Pratt Institute in Manhattan.

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Chanel Wheeler has sponged off the electronic information and web industries since 1993 milking contract gigs around Silicon Valley until settling down at Yahoo! in 2000. At Yahoo!, she's done front-end development on Yahoo! Music, the Yahoo! Front Page, and many never-released products. For the past two years, she's supported the Yahoo! User Experience & Design group as an application developer and sys admin.

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Like a lot of the folks attending this year's IA Summit, DanWillis has followed a circuitous route to becoming an information architecture professional.

Many years ago, he froze his ass solid as a graphics editor for a newspaper in snowy Vermont, and then melted it off as a layout editor at a paper in sunny South Florida. A stint as the Art Director for a print magazine eventually led to his supervising the launching of Web and AOL products for the Tribune Co. He was the User Experience Director for washingtonpost.com (back when people still snickered at the title) and he ultimately became the company's Director of Site Development. Now he's a Senior Information Architect for an online education company in Northern Virginia.

That kind of meandering career path makes for tedious job interviews, but it also provided great opportunities to study the art of moving people. Now Willis won't shut up about the subject. His presentation at last year's summit, "Creating No-duh Deliverables," was standing room only. His popular "Oxygen Manual" is a guide to helping diverse groups solve difficult problems (although the guide's popularity may have something to do with it being free to download from http://www.dswillis.com/oxygen.pdf).

At this year's summit, he'll be going on and on about making change happen, facilitating group problem solving, motivating creative (and not so creative) people, and protecting expertise.

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Erica Wiseman is in her second year of the Ph.D. program and is studying the process of organizational learning involved in institutionalizing sustainable development. She is a facilitator and administrator of the KM CoP discussed in this paper.

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Christina helps organizations realize design as a competitive advantage, via collaborative vision creation, design coaching and expert advice. A relentless instigator, she founded Boxes and Arrows, an online magazine of design; founded the Asilomar Institute of Information Architecture; chaired the fourth annual ASIS&T summit on IA; written the book Blueprints for the Web, and has spoken on the topic of the human experience in information spaces at conferences worldwide. Christina currently works as a management consultant at MIG. Prior to founding MIG, Christina was director of design for Yahoo! Search and Marketplace where she led design work in the revival of Search, and the reinvention of Shopping. Formerly a partner at the renowned user experience agency Carbon IQ, she has also worked with clients such as Shockwave.com, Wells Fargo, Sprite, and Houghton Mifflin, as well as nonprofits such as BraveKids.org and UrbanSchool.org.

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Olly Wright is Head of Information Architecture at Media Catalyst Amsterdam. He has been working as lead IA for Sony Ericsson global internet projects since 2001, including the design of their mobile internet and .com sites. He has previously worked for a wide range of clients, including British Telecom and the London Science Museum, and holds a British Interactive Media Award (Grand Prix) for the UK's leading realtor site: Foxtons. He has an inexplicable degree in philosophy.

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John is founder and president of Byte Level Research (www.bytelevel.com), a Web globalization strategy firm. He is editor of the monthly newsletter Global By Design, which tracks emerging trends and best practices in content globalization and usability.

John is author of Beyond Borders: Web Globalization Strategies (Pearson, 2002), the first book to fully address Web globalization. Widely acclaimed, it is currently used in more than 20 universities and most of the world’s largest multinational corporations.

John has helped clients such as H&R Block, Intel, John Deere and Deloitte improve their multilingual Web sites. His firm’s best-selling annual report, The Web Globalization Report Card, benchmarks more than 200 global Web sites and recommends best practices.

John has a bachelor’s degree from the University of Missouri School of Journalism and an MS from Boston University. He has been quoted in and/or contributed to the following publications:

• The Wall Street Journal
• The New York Times
• Business Week
• The Economist
• MIT Technology Review
• American Executive
• Multilingual Computing

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