Sunday, 11:45am, Grand Salon A
This will provide attendees with an introduction to the UX Health Check method and its use as a tool for collaborative UX strategy and management.
The UX Health Check allows IA/UX professionals and their collaborators to introduce metrics of success and benchmarks to their product and service design decision-making, from the most strategic to the most tactical aspects.
Measures of success that qualify and quantify user experience efforts are scarce and not widely adopted. The UX Health Check approach introduces a common language for UX professionals to measure how direct investments in improving the user experience result in concrete outcomes.
The session will provide attendees with the background and knowledge to understand why to utilize this approach and how to use it effectively in group stakeholder situations. The workshop will cover:
- The origin and development of the UX Health Check approach;
- An overview of the method through case study examples;
- Examples of method applicability in different contexts and situations;
- Advice on how to identify and develop an opportunity to use the method;
- Detailed instructions on how to plan, execute and compare UX Health Checks;
- Practical advice about documenting, reporting and facilitating scoring sessions;
- Advice on communicating results, variance over time & use to inform prioritization.
INSTRUCTORS
Austin Govella
Austin spends lots of time exploring how groups learn, innovate, and evolve their identities, an interest he explores as an independent consultant in Houston, TX. In his off-time, Austin works as a development editor for Boxes and Arrows, volunteers with the Information Architecture Institute, and writes about better products, better teams, and better experience at his blog, Thinking and Making.
Livia Labate
Livia is Principal of Information Architecture and User Experience for Comcast Interactive Media where she focuses on UX practice development and creating media services across platforms. Livia is also part of the Board of Directors of the Information Architecture Institute, where she volunteers her time to help grow the IA community and practice. Previously she was a business owner and UX/IA consultant for small, medium and large organizations in Brazil, UK and Australia.